Posts Tagged ‘Website’
The Feedback Survey
Posted by: PCI Compliance Mentor in Customer Surveys on May 26th, 2010
How much time should you dedicate toward constructing your feedback survey? The simplest answer is, a lot. Thinking through the kind of information that you want to get out of your customers and website visitors is essential to the process. A good customer feedback survey has to meet numerous criteria. Let’s take a moment and examine a few.
Asking the right questions is obviously critically important to the success of your feedback survey. A feedback survey is really only as good as the questions that it asks. But simply asking the questions that you want answered is really not enough to get the job done.
Your feedback survey should be loaded with questions that are written and conceived in such a fashion that they extract the most amount of information possible, but do so in a quick and user-friendly manner. You want your customers and website users to have a feedback survey in front of them that is purposefully created with a sharp and precise end goal in mind. This goal is learning as much as possible in the fewest number of questions.
Keeping your feedback survey short, but expertly crafted and laser focused, is vital in creating a successful feedback survey. While the experts will create an elegantly designed feedback survey for you, it is important that you think about what you what to know the most from your customers.
PCI Compliance Scanning Companies
Posted by: PCI Compliance Mentor in PCI Compliance, PCI Scanning, PCI Scanning Vendor on February 13th, 2009
A question that you need to be asking yourself once you have realized the importance of PCI Compliance is, “What PCI compliance scanning company to use?” Once you have asked yourself this question then you need to start searching for a great company to help you on your way to security. Here are some questions to ask those companies:
- How many vulnerabilities do you scan for?
- Does your company offer Daily Scanning, Quarterly Scanning or both?
- Does your company offer PCI Seals to place on my website to show my customers that they can trust me? (Very Important)
- Is your company an ASV certified scanner or are you partnered up with an ASV Certified vendor?
- How long does the process take?
- Do you offer me PCI Compliance tools such as the Self Assessment Questionnaire (SAQ) and the Compliance Validation Basics information to help me become compliant?
- Does the scanning vendor send you the scanning reports frequently or can you download them?
- Will you support me in becoming PCI compliant?
So make sure you save these questions or print out this post so that when you go to these PCI Compliance scanning vendors that you can ask these important questions. Lets go over each question in detail at this time to really understand their unique importance.
